FOR MORE INFORMATION PLEASE READ

 
 

PAYMENT

  • All deposits must be made payable to Eclectic Den by cheque at least 30 days prior to the scheduled linen delivery date.

  • We accept VISA, MC, E-transfer,  Cash, Cheques (up to 30 days prior to the scheduled linen delivery date)

  • The cheque payment policy is in full effect unless special payment terms have been arranged and a client relationship has been established.

 

REFUND POLICY

Your signature on the contract confirms that your items have been reserved for your specified event date and all other clients have been refused your specific rentals and services for your event date. Thus, all payments are non-refundable if proper notification is not received.

CANCELLATIONS MUST BE EXPRESSED IN WRITING

All services must be cancelled in writing no later than ten (10) days prior to the scheduled delivery date to receive a full refund. No text messages please.  Email reserve@eclecticden.com or inquire@eclecticden.com or send a written letter by mail.  All money less the deposit will be returned if cancellation in writing is received by three (3) days prior to the scheduled delivery date.  If cancellation is not received 3 days prior to a scheduled delivery date the full payment will be non-refundable. 

NON-PAYMENT / BREACH OF CONTRACT

  • Payments are not accepted beyond the event date. Full payment must be received five (5) business days before the scheduled linen delivery date.  If payment is not made five (5) business days before the scheduled linen delivery date, your reservation will not be in effect and the goods held originally may not be available on your scheduled linen delivery date.

  • 50% deposit required on reservations over $100.00, final payment is due within five (5) business days of the scheduled linen delivery date.

The following circumstances are considered a breach of contract:

  • If payments are not received by the due date, or the credit card on file becomes invalid, expires, or Eclectic Den unable to authorize it, your non-payment will be considered a breach of contract, and all previous payments are forfeited.

 DELIVERY POLICY

Set Up/Delivery Fees/ Pick up Policy:

  • Delivery includes drop off from Thursday to Sunday and pick-up from Saturday to Monday. Weekend deliveries start at 5:00 am

  • Delivery charges start at $20.00 depending on time, distance and/or location. Pick Up Charges are separate and start at $20.00 depending on time, distance and location. 

  • Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up).  If additional trips are required, you will automatically be billed.  If there are multiple venues with separate locations, additional delivery fees will apply. 

  • The the Time of Delivery: A responsible party (you or another adult 21 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use.  Any services added at that time will be charged to your account. ​

 

  • A $100 minimum order is required to do Set Up appointments on Weekends or Weekdays.

 

SET UP FEES

This fee includes the setup or assembly of the rented item and/or applying only the accessories Eclectic Den provides.  Fees are based on total number of items, assembly time and decorating involvement.  Eclectic Den does not install or decorate with items that were not provided by us.  The set-up fee does not include breakdown, cleanup or removal. A tear down service is available for an additional fee.

  • Client Set-up: If you opt to perform the set-up yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary (example: chains and table crystals). Please use packaging provided to return accessories. 

  • Tear Down Service: If required for the same evening after 10pm, a $40.00 fee plus the pick up charge, will be assessed. Pick up in this case will commence at the end of the function. End of function is determined by the DJ's last song or 1:00am, whichever occurs first, regardless of extended party hours.

PICK UP FEES

Items must be gathered and ready for loading following the event. All packing materials must be returned with your order, or fees will be assessed.  Items must be stored indoors, in a secure location until pick-up.  

  • If items are not available or accessible upon pick-up, 50% of the original rental fees will be charged.  

  • The customer may return the items, or schedule another pick-up time.  If you, the Client, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location.

If the Client elects not pay for setup charges, then you must provide all setup.  If Client elected for no tear down, then all items must be torn down by customer, replaced into the appropriate packaging. If Client elects not to pay for pick up charges, client must ensure all time are returned by return date or 50% of the original rental fees will be charged.  

***Please Note***

  •  If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. The Client has the option to return items directly to Eclectic Den to avoid additional fees.  It is not Eclectic Den's responsibility ensure the items are ready for pick-up. Client will be contacted in case of incident however, if items are not returned within three (3) days, replacement fees will be assessed on top of the rental fees, no refunds, and no exceptions. 

 

 

 

 

SECTION 1:  CONDITIONS AND TERMS  (Eclectic Den will prepare a contract for the client's signature)

 

1. PAYMENTS/ADDITIONAL CHARGES:  A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or any added services as outlined. The credit card will be charged if unexpected changes are made on the day of the event such as; added services, labor or additional items are required unless other payment arrangements are made prior to delivery.

 

We do not accept personal cheques to pay the balance of this order less than 30 days prior to the event; cash, e-transfer or credit card only. Late payments – refers to any payment not received in our office fifteen (15) days prior to event date.  Payments after this date will have to be made by e-transfer or by credit card e-transfer.   Your reservation is not guaranteed if the balance of your order is not paid 15 days prior to your event date.

 

2. LATE PAYMENTS:  If payment is not received in a timely manner Eclectic Den will consider your rented items and services available for another client’s use. Eclectic Den is not contractually obligated to accept payments beyond the due date. We will schedule another client’s event on your event date if we have been unsuccessful in contacting you or obtaining a response from you regarding payment. We will attempt to contact you using all phone numbers, email addresses and fax number. You will not receive a notice in the mail.  We understand that some things happen which are out of your control and we will work with you if you experience difficulty. It is possible to modify your contract prior to the scheduled event date but must be arranged with and approved by Eclectic Den.

 

3. THE RENTAL AGREEMENT:  The Customer agrees that a faxed or emailed copy of this contract with the Customer's signature can serve as a legal binding consent to the Agreement and its terms and conditions regarding the items specified on the customer's Rental Agreement.

 

4. ORDERS AND CHANGES:  All order/service changes must be placed in writing, faxed or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified.  Confirmation:  Emails are considered legal and binding and do not require a signature to be valid. If changes are made on the day of the event, a responsible party must sign for them upon delivery and pay with cash, or the credit card will be billed automatically.  Substitutions are allowed with 7 days notice if available.  No substitutions are allowed within three (3) days of the event. 

 

5. CANCELLATIONS:  The signature on this contract confirms that your items have been reserved for your specified event date and all other clients have been refused your specific rentals and services for your event date. Thus, all payments are non-refundable if proper notification is not received.  All services may be cancelled with a full refund if received in writing no later than ten (10) days prior to the event. All money less the deposit will be returned if cancellation in writing is received three (3) days prior to the scheduled event.  If cancellation is not received 3 days prior to an event the full payment will be non-refundable.  If the event is postponed this contract will be null and void. A new contract will be signed to confirm the reservation date and the deposit will kept for the future date.

 

6. PICK UP/DELIVERY: When the order is signed at pick up or delivery the signature confirms all items have been received, are in good condition; and items received are the right amount and the correct items. Reservations for Friday may be picked up from Thursday according to the arrangements agreed to by the client, and are due back on the next business day. (Saturday is considered a business day)  Weekday orders may be picked up the day before an event and are due back the day following.

 

7. CARE AND MAINTENANCE: The Client assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance,

and return.  The Client acknowledges that there are no warranties on items from minor defects, as there may be some normal wear and tear that is not readily apparent. These defects do not constitute a breach of contract.

 

8. PAYMENT OF REMAINING BALANCE:  No services contained in this agreement will be rendered, delivered, or available if balance is not paid in full prior to your event. The last day to remove items from your order is 3 days prior to your event.  Orders must be paid in full 15 days prior to your event date.

**Rental Prices are subject to change without notice. Price quotes are valid for 14 days. Orders with special pricing must be booked by the date specified. All rental prices are non-negotiable. 

 

SECTION 2:  USER AGREEMENT

INSPECTION:  The Client acknowledges that he/she will personally inspect the rental linens and accessories; find them suitable for his/her needs and in good condition, also he/she understands the proper use and agrees to inspect the rental and accessories prior to use and notify The Eclectic Den of any defects or incorrect linens within 24hrs of receipt of the linens and/or accessories.

 

WARRANTIES: There are no warranties of merchantability or fitness, either express or implied: There is no warranty that rental linens and/or chair covers are free of any defects.

 

PROHIBITED USES: Use of rental linens and/or chair covers in the following circumstances is prohibited and constitutes a breach of contract: (a) Improper, and unintended use or misuse. (b) Use by anyone other than lessee. (c) Use at any location other than the address furnished by the lessee.

 

PROHIBITED LINEN USE / LINEN CARE ADVISORY

  1. Glitter or Sparkles: No glitter or sparkles are to be used on any of Eclectic Den’s linen.

  2. Chocolate Stain: A plastic table covering is to be used under a chocolate fountain, any loose chocolate product or any instance where the use of chocolate may have damaging affects to the linen.

  3. Mold: Wet items should be dried before being placed in bags for return or mold will form.

  4. Ink Damage: Ink and marker stains may not come out, so please be mindful of the type of displays you showcase with Eclectic Den linen.

  5. Alcohol/nonalcoholic beverages: The linens rented from Eclectic Den are typically for display purposes only unless permitted to do otherwise has been given, prearranged and agreed to by Eclectic Den.

  6. Outdoor Use:  Please use linen indoors or in a covered area outdoors. If any Eclectic Den item is damaged due to weather damage fees will apply

  7. Burns: If burns occur, the item is considered damaged, and must be replaced.

  

DAMAGED/MISSING/ LOST ITEMS:  Inform Eclectic Den if damage occurs to any item.  Most accessories can be repaired; put all pieces loose and or detached in designated packaging. Lost items will be assessed on the items life cycle, rental value and cost to reproduce.

 

DAMAGE PENALTIES: Wax, sparkles, mold and chocolate in most cases will damage linen. The Client will receive notification within 48 hours of the pickup/return if an item is damaged. Items will not be laundered until the client is notified; once notified, all efforts will be made to launder the linen to try and fix the damages. If the linen is irreparable, the client will be charged. Charges will be assessed based on the rental life cycle, linen’s rental value and cost to reproduce the item (if possible).

 

DAMAGED/MISSING/ LOST ITEMS POLICY: Eclectic Den will notify you within one week of the event (or 7 business days) if damages are discovered, or items are found to be missing upon sorting, laundering and counting.  Damaged items are discarded within 30 business days unless they can be repaired or fixed.  The client is free to pay for and pick up the damaged items within the given time period. Photos of damages will be submitted as proof upon request. Client will be contacted for payment arrangements up to 30 business days after the event.

 

 SERVICE GUIDELINES / OUTSIDE DECORATORS:  If the Client is not the decorator and uses an in-house or third party to handle Eclectic Den linen, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for lost, damaged or missing items.

 

RETURN OF LINEN: The Client shall return all rented linens and/or accessories to Eclectic Den in the condition as when delivered the Client, subject only to reasonable wear lessee shall be liable for all damages to or loss of the rented items. Lessee shall be responsible for all losses or damage to rented items from time of delivery. Third parties (i.e. event planners, hosting facility, caterers, etc.) cannot be held responsible for payment of lost or damaged items. It is the customer’s responsibility to provide a contact person for damages if they will be out of town following the event.

 

HOW TO PACKAGE AND RETURN LINEN:

 

PACKAGING: Please return; special linen packaging including hangers in the laundry bag with the linen.  Place all accessories back into the boxes or packaging provided.

 

NOTE: Linen should be dry before being placed in the bag for return if it is wet. Also, it must be free of wax, excessive food, garbage, and pins.  Laundry bags will be provided for returning rented linen, please use the laundry bag provided.

Please do not place the used linen in plastic bags.

 

SPECIAL NOTE:  Eclectic Den conducts a reasonable assessment and therefore expects each client to report any damages, lost or missing items noticed. If a mishap does occur, based on the assessment criteria used, you will find our penalty policy very equitable.  Please be mindful, but don’t worry excessively and enjoy!

 

REPLACEMENT COSTS FOR DAMAGED OR LOST ITEMS: The Client agrees to pay for any damage to or loss of items, regardless of cause, except reasonable wear. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged or lost items. Items damaged beyond repair or normal cleaning will be paid for at its replacement cost when rented. Replacement costs are based on a reasonable assessment of the items standard rental lifecycle and original retail value.

 

***We reserve the right; and your signature is in agreement to charge the replacement costs to the credit card you have placed on file. All efforts will be made to contact the client before applying any charges to the credit card on file in order to receive additional consent or to make alternative arrangements.

 

7. LATE RETURNS:  If items are returned late, the customer will be charged 50% of the original rental rate for each additional day. Items are considered late up to 5 business days according to a standard calendar and standard business practices used by the general public (not including Sunday).  If items are not returned within seven (5) business days and customer is not able to be reached the item will be considered lost replacement fees will be assessed and charged to the credit card on file*.  If the linen assessment is less than the five (5) day late charges the Client will be charged with the lesser amount.  Communication is important.

 

LATE RETURNS EXCEEDING 5 BUSINESS DAYS:  If the item cannot be returned by the date and time stipulated on this agreement and cannot be classified as late it will be considered lost and the customer will be charged however, if the customer is located and the Item is returned but the rental has exceeded 5 business days fees the item will be termed missing and assessed in the same manner as a lost item.

 

THEFT OF ITEMS:  The lessee agrees to pay for linens and/or chair covers at three times the rental rate for all types of theft or mysterious disappearance. The lessee authorizes the lessor to bill credit card on file provided by lessee for damage or loss of items of rental order, at its replacement cost and administrative costs when rented.

 

FINALIZATION OF ORDER:  Upon placing your linen order with Eclectic Den  your linen accessories are reserved for you. Final count is due two weeks prior to your delivery date. It is the Client’s responsibility to Eclectic Den  of any changes to the original order including address change, shipping information, phone number, and final count on rental items.

 

PHOTOGRAPHY RELEASE: By signing this agreement, you give Eclectic Den permission to use the photos we take at your event on our website and advertisements, materials, etc., with the understanding that you will not profit from them in any way. We welcome any photos you choose to submit to us.

 

Signature on return copy of this contract signifies agreement of the contracts terms and conditions.

 

Fabric Inventory -------------------------------------------------------------------------------------------------------

Eclectic Den rarely carry's fabric in large quantities unless it's for an order.  In short, we do not keep stock.  

 

Production Time  -------------------------------------------------------------------------------------------------------

Depending on quantity required, availability of fabric and shipping times; production may take up to 15 days from the time the order is placed.  80% of the order must be paid for upfront before production begins; the balance is due upon completion and inspection by the client.

Order Requirements ---------------------------------------------------------------------------------------------------

We buy fabric by the bolt.  As a general rule new and existing clients must meet the minimum quantity requirements however,  we do try to accommodate smaller amounts whenever possible. 

Standard Table Linen--------------------------------------------------------------------------------------------------  For linen orders, 80% of the cost must be paid for prior to production. 

Cut & Sew  ------------------------------------------------------------------------------------------------------------  When providing your own material 50% of the order must be paid for up front plus the set up charge prior to production and the balance upon delivery of the goods.

Backdrop & Draping --------------------------------------------------------------------------------------------------

All orders must be paid for in full prior to production.  When providing your own material 50% of the order must be paid for up front plus the set up charge (if required) prior to production and the balance due upon delivery and inspection of the goods.

Custom Orders -------------------------------------------------------------------------------------------------------- 

All steps in the custom order process must be approved by the client with a signature and payment (if required) paid prior to the commencement of each step.

Payment  -------------------------------------------------------------------------------------------------------------- 

Payment can be made by cash, creditcard, e-transfer and certified cheque. 

PICK UP & DROP OFF  ------------------------------------------------------------------------------------------------If you would like to have your fabric picked up or your completed order delivered to you, please let us know at least 48 hours in advance a small fee may be associated with the delivery depending on time and distance.

(647) 269 - 0326

TORONTO, CANADA

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